FAQ
- What is a preorder and why should I place one? Will choosing rush processing for a preorder help? How accurate are the preorder ETAs? Will you charge my payment now or when the product becomes available? Can I cancel a preorder?
- Is HIDevolution open during the COVID-19 pandemic? Will my order be delayed as a result? Will my computer be safe to touch when I receive it? Can I still get support if I am an existing customer?
- How much time do I have to complete a bank transfer payment?
- Are the parts installed by HIDevolution covered by the manufacturer or HIDevolution?
- Why do Razer laptops cost more at HIDevolution than at other retailers like Amazon and Razer direct?
- What is the status of my Amazon, Newegg, Walmart order?
- How do I request a return of my order?
- My company or organization requires a quote (RFQ) to order. Can HIDevolution provide a quote?
- Can I change my shipping address after placing my order?
- How does HIDevolution prevent defects on arrival? What steps go into the QC check?
- Can I sell or trade in my computer to HIDevolution?
- Will upgrading my computer on my own void the warranty?
- What is your return policy?
- Can you create a custom product listing on Amazon, Newegg, or Walmart for me?
- Does HIDevolution provide thermal interface material upgrades and other services for laptops purchased elsewhere?
- How do I get technical support and warranty service?
- Can I put in a special request for customization not offered by HIDevolution?
- What is a "HIDevolution Approved" and "[Insert Manufactuer] Approved" RAM/SSD/HDD?
- Can I pay with multiple payment methods?
- What is TOP (Tuning and Optimization Package) Service for Windows 10 and how will it help?
- Do you offer financing?
- Do you offer discounts? Do I get a discount if I pay by cash or wire transfer?
- Do you ship internationally and to military addresses? How much is shipping? Will I need to pay import tax?
- Can I get service and buy parts for a computer I did not buy from HIDevolution?
- Will Liquid Metal thermal interface material harm my computer? How long will its effectiveness last?
- I need help choosing a laptop. HELP!
- Will the laptop work with 220V input?
- What payment methods do HIDevolution accept?
- How long will it take to process and receive an order?