FAQ
- Do you have photos of laser engraving, paint protection film, vinyl, and keyboard laser engraving?
- What is Premium Packaging Service?
- Is the warranty and ownership of my computer transferrable?
- What is CPU delidding? How does it improve performance?
- Do you recommend antivirus software? Which antivirus do you recommend? Is ESET NOD32 any good?
- Do the computers you sell have Microsoft Office pre-installed?
- Can I make a change to an existing order? How?
- In which states does HIDevolution collect sales tax?
- What is a custom order and why should I place one? Will choosing rush processing for a custom order help? How accurate are the custom order ETAs? Will you charge my payment now or when the product becomes available? Can I cancel a custom order?
- I placed an order by credit/debit card or PayPal, and my money has been returned to my account, or the available credit is back on my credit card. Has my order been canceled? Can you charge my card now to avoid potential issues later?
- How does HIDevolution ensure packages are delivered safely? Will my package be insured?
- Do you accept Bitcoin? How do I pay in Bitcoin?
- Is the computer's manufacturer warranty valid worldwide?
- What is a preorder and why should I place one? Will choosing rush processing for a preorder help? How accurate are the preorder ETAs? Will you charge my payment now or when the product becomes available? Can I cancel a preorder?
- Is HIDevolution open during the COVID-19 pandemic? Will my order be delayed as a result? Will my computer be safe to touch when I receive it? Can I still get support if I am an existing customer?
- How much time do I have to complete a bank transfer payment?
- Are the parts installed by HIDevolution covered by the manufacturer or HIDevolution?
- Why do Razer laptops cost more at HIDevolution than at other retailers like Amazon and Razer direct?
- What is the status of my Amazon, Newegg, Walmart order?
- How do I request a return of my order?
- My company or organization requires a quote (RFQ) to order. Can HIDevolution provide a quote?
- Can I change my shipping address after placing my order?
- How does HIDevolution prevent defects on arrival? What steps go into the QC check?
- Can I sell or trade in my computer to HIDevolution?
- Will upgrading my computer and installing parts on my own void the warranty?
- What is your return policy?
- Can you create a custom product listing on Amazon, Newegg, or Walmart for me?
- Does HIDevolution provide thermal interface material upgrades and other services for laptops purchased elsewhere?
- How do I get technical support and warranty service?
- Can I put in a special request for customization not offered by HIDevolution?