I placed an order by credit/debit card or PayPal, and my money has been returned to my account, or the available credit is back on my credit card. Has my order been canceled? Can you charge my card...

When a credit/debit card or PayPal transaction is made, the payment processing goes through two stages:

1. Authorization — This is when the transaction is verified by the credit/debit card issuer or PayPal. They check the payment validity and whether sufficient funds are available for the transaction. If everything checks out fine, the transaction is then authorized and the total amount of transaction is deducted and held against the credit line or account balance. Note that the money is not transferred to our account yet. This is when the capture/charge comes in.
2. Capture/charge — This is when we “tell” the credit card company the transaction has been completed and only then are the funds transferred to us.

We only authorize your payment at time of order. We do not capture payment (charge your card or PayPal funding vehicle) until we are ready to ship your order. The authorization to your payment may expire if we do not ship your order and capture the authorization within the authorization validity period. If the authorization disappears after a few days, we will reauthorize and charge your payment at time of shipment confirmation. To avoid delays, please keep your funds/credit available and notify your bank or card issuer in advance to expect a charge from HIDevolution. Some banks and card issuers may take several days or weeks to release an authorization; we advise you contact your card issuer if you have an issue with an authorization.

We understand some customers prefer to be charged immediately instead of keeping the payment authorized to avoid issues with expired authorizations, re-authorizations/captures, and fluctuations in exchange rates. Please contact us if you would like us to charge your payment immediately.