What is a custom order and why should I place one? Will choosing rush processing for a custom order help? How accurate are the custom order ETAs? Will you charge my payment now or when the product ...

A custom order is an order placed for an item that requires custom ordering of the base system from the manufacturer. The product configuration page will indicate if that product needs to be custom ordered. Generally, custom ordering only applies to certain Dell, Alienware, and Lenovo products. The ETA (estimated time arrival to our facility) can be found in the product configuration page. For computer orders that need customization, we prepare and allocate parts ahead of time to minimize the chance of production delays when the custom ordered computer arrives.

Selecting rush processing in the shopping cart in conjunction with custom ordering will result in faster processing times.

If you place a custom order, we only authorize credit/debit cards, PayPal payments, and financing. We do not charge/capture the payment until we have allocated a product to your order. In other words, you will not have to pay or make payments for a product you will not receive for several days or weeks. If you place your order through bank transfer, you may pay in full if you would like, or pay at least 5% of the total due amount. The remaining balance will be due at time of shipping.

We understand some customers prefer their credit cards to be charged immediately to avoid issues with expired authorizations, re-authorizations/captures, and fluctuations in foreign exchange rates. If you prefer your credit card to be charged immediately, please contact us.

Custom orders can be canceled at anytime. A cancellation fee of 5% of the order less processing and rush fees will be charged. Simply contact us to request a cancellation of your custom order.