Frequently Asked Questions
Contacting Us FAQ
Product Guidance FAQs
- What is NVIDIA's RTX Super Resolution?
- I need a recommendation and need help choosing a laptop. HELP!
- How does HIDevolution prevent defects on arrival? What steps go into the QC check?
- I am concerned about defects but do not need any upgrades/customization. Can I request a quality check on a stock laptop/computer?
- Which main processor (CPU) is recommended?
- Which video/graphics processor (GPU) is recommended?
Ordering FAQ
- How long will it take to process and receive an order?
- What is the status of my Amazon/Newegg/Newegg Business order?
- Can I make a change to an existing order? How?
- In which states does HIDevolution collect sales tax?
- What is a preorder and backorder, and why should I place one? Will choosing rush processing for a preorder/backorder help? How accurate are the ETAs? Will you charge my payment now or when the product becomes available? Can I cancel a preorder/backorder?
- What is a custom order and why should I place one? Will choosing rush processing for a custom order help? How accurate are the custom order ETAs? Will you charge my payment now or when the product becomes available? Can I cancel a custom order?
Payments FAQ
- What payment methods do HIDevolution accept?
- I am having trouble placing a credit/debit card or PayPal order. Why is my transaction getting declined?
- I placed an order by credit/debit card or PayPal, and my money has been returned to my account, or the available credit is back on my credit card. Has my order been canceled? Can you charge my card now to avoid potential issues later?
- Can I pay with multiple payment methods?
- Do you offer financing?
- Do you accept Bitcoin/crypto/stablecoin? How do I pay in Bitcoin/crypto/stablecoin?
Shipping FAQ
- Do you ship internationally and to military addresses? How much is shipping? Will I need to pay import tax?
- How does HIDevolution ensure packages are delivered safely? Will my package be insured?
- What is Premium Packaging Service?
- I am not home during the day. Can I pickup my order at a FedEx Office or authorized pickup location?
- Can I change my shipping address after placing my order?
- I will not be available for delivery for an extended time. Can I delay shipping to a later date?
Returns FAQ
Technical Support, Warranty and Repairs FAQs
- How to Fully Disable the Internal Display on ASUS ROG Laptops (Strix SCAR, Zephyrus, etc.) for External Monitor Firmware Updates
- How long does liquid metal (Thermal Grizzly Conductonaut) last?
- How to properly clean your computer screen, OLED, Mini LED, IPS, etc.
- After Enabling HDR in Windows, the Colors Are Washed Out. How do I fix it?
- How do I install Microsoft Office using the license key I was provided?
- How do I get technical support and warranty service?
Miscellaneous FAQ
- Is the warranty and ownership of my computer transferrable?
- Can I sell or trade in my computer to HIDevolution?
- Does HIDevolution provide thermal interface material upgrades and other services for laptops purchased elsewhere?
- Can I get service and buy parts for a computer I did not buy from HIDevolution?